Warranty

Examples of covered issues include:

• Prongs or settings that fail due to faulty craftsmanship.
• Solder joints that break prematurely.
• Structural defects in the metalwork or assembly.
• A prong breaks or bends, causing a gemstone to become loose.
• A chain link breaks due to a manufacturing defect.
• A clasp or hinge fails prematurely.

There are certain circumstances that are not covered by this warranty, including:

• Loss or damage.
• Loss of gemstones or jewelry.
• Damage caused by accidents, negligence, or wear and tear, such as scratches, dents, or chips.
• Damage caused by improper care or storage.
• A ring that is lost or stolen.
• A stone that is chipped or lost due to impact.
• A bracelet or necklace damaged from being caught or snagged.
• Natural tarnishing or discoloration of metals over time.
• Metal thinning over time.
• Stones becoming loose due to prolonged wear.

No jeweler or jewelry store provides coverage for loss or damage. This type of protection is always through your homeowner’s or renter’s insurance, or a separate policy like those offered by Jewelers Mutual.

I am happy to guide you through obtaining proper insurance to protect your valuable jewelry.

Repairs, resizing, or modifications performed by another jeweler are not covered under this warranty. However, I can still assist with evaluating the piece and providing options for repair.

To help your jewelry remain in excellent condition, I recommend:

• Regular cleanings and inspections offered complimentary by Devine & Co.
• Avoiding exposure to harsh chemicals or abrasive materials.
• Removing jewelry during activities that could cause damage, such as sports, gardening, or swimming.

If you believe your piece has a manufacturing defect, please:

• Contact Devine & Co. at 831-200-8100 or shelly@devinejeweler.com with a description of the issue.
• Provide photos or bring the piece in for inspection.
• If the issue is determined to be a manufacturing defect, I will repair or replace the piece at no cost.

If your concern falls outside the warranty coverage, I am still committed to assisting you and can provide repair services at my wholesale cost or recommend the best course of action to restore your piece.