Devine & Co. Client Guide

Frequently Asked Questions

Answers to common questions about custom jewelry design, jewelry appraisals, watch and jewelry repair, selling jewelry, consignment, and private appointments with Devine & Co.

Custom Jewelry Design

What does custom jewelry cost?

Custom jewelry pricing depends on the design, materials, stone selection, complexity, and whether existing jewelry or gemstones are being repurposed. Many custom projects begin around $1,500, while simpler premade or modified designs may be less.

Will I see the design before it is made?

Yes. Depending on the project, you may review sketches, design direction, renderings, CAD previews, or other visual references before production begins.

Can I use my own diamonds, gemstones, or old jewelry?

Yes. Many clients repurpose heirloom diamonds, gemstones, gold, or sentimental jewelry into a new custom design. Existing materials are reviewed first to determine what can be safely reused.

What if I do not know exactly what I want?

That is completely normal. Your private consultation is designed to help clarify your style, budget, inspiration, stone preferences, and practical wear needs.

How long does custom jewelry take?

Timelines vary by design complexity, stone sourcing, approvals, and production requirements. Many projects take several weeks from design approval to completion.

Jewelry Appraisals

Do I need an appointment for an appraisal?

Yes. Appraisals are handled by private appointment so each item can be reviewed carefully and securely.

How much does an appraisal cost?

Standard appraisal fees are typically based on the number of items and the complexity of the assignment. Contact Devine & Co. directly for current pricing and scheduling.

Do I need to leave my jewelry?

Some appraisals may be completed during the appointment, while more complex collections or assignments may require additional time for research, photography, documentation, and report preparation.

What does an appraisal include?

An appraisal may include inspection, identification, measurements, photographs, descriptions, value research, and a professionally prepared appraisal document.

Are appraisals accepted by insurance companies?

Devine & Co. prepares professional jewelry appraisal reports for insurance and other appropriate purposes. Always confirm your insurer’s specific documentation requirements.

Watch & Jewelry Repair

What types of repair do you offer?

Repair coordination may include ring sizing, stone tightening, prong work, chain repair, clasp repair, cleaning, inspection, and select watch or jewelry service needs.

Do I need an appointment for repair?

Yes. Private appointments allow your piece to be reviewed carefully before repair recommendations are made.

Can you repair heirloom jewelry?

In many cases, yes. Heirloom pieces are reviewed for condition, construction, and durability before any repair or restoration work is recommended.

Can you clean and inspect my jewelry?

Yes. Jewelry can be inspected for loose stones, worn prongs, damaged settings, and general condition concerns.

Selling Jewelry

What should I expect when selling jewelry?

Devine & Co. can help review your jewelry, discuss marketability, explain selling options, and guide you toward a private, transparent process.

What are my options for selling jewelry?

Options may include consignment, direct sale, liquidation, scrap value, or private buyer opportunities depending on the item, condition, market demand, and your timeline.

How do you determine value?

Value depends on metal, gemstones, design, brand, condition, documentation, current market demand, and resale potential.

How long does consignment take?

Consignment timing varies. Some items sell quickly, while others require more time depending on price, buyer demand, photography, listing exposure, and negotiation.

Private Appointments & Security

Do you have a storefront?

Devine & Co. works by private appointment, offering a more personal and secure client experience.

How do I schedule an appointment?

You may schedule by calling, texting, emailing, or submitting the contact form on the website.

Is the office secure?

The private office is designed with client trust, asset safety, and careful intake procedures in mind.

Can I bring someone with me?

Yes. Clients may bring a trusted family member, friend, or advisor to their private appointment.

Still Have Questions?

Send a message, call, or text Devine & Co. for help with your jewelry, appraisal, repair, or selling needs.

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